What Our Travelers Say

[color=#000000]The entire experience was exceptional and would not hesitate to use Jettly in the future.[/color]

Everything went well. There was some weather in Charleston when we approached, but the pilot did a great job getting us in and making a smooth landing. Another successful trip organized by Jettly.

Flight was great. Only hiccup was the catering didn't make it onboard. Hope to use Jettly again soon. Erik

I hope this email finds you well sir. The flight and crew were Fantastic. I'm slowly leaving wheels up there service is terrible . I still have funds in my account and will use them by Christmas . I look forward to doing business with Jettly for long time . Thanks, JB

On line booking process is good as you get to see all options. Pricing is better than work we have done through brokers. Pass off and understanding of where Jettly is running the charter and when you need to talk to actual charter company is not good. Day of departure the aircraft changed and no notice was sent by either the operator or Jettly. Many charters no longer have tracking on apps so knowing when your aircraft is leaving and arriving FBO would be good. No communication on day of flight from Jettly that was relevant.  For example, Your aircraft is in Toronto, coming to Portsmouth, arriving at 9:30.  Tail number change not reported. You have a good concept, but need to have the customer experience owned until clients board and unboard.

The exception to an otherwise positive experience was the initial booking and then learning my first choice had been nabbed by someone else. That put me in a bind, and cost me a lot more. I hadn’t been advised that could happen. I hope you can address that going forward. I’d use the service again, but when I make a bid, it should be on a first refusal basis and not with someone else able to scoop me in ten minutes.

The operator changed planes to am older model with less range that interior was run down and original 1980 vintage.  Because of less range we had to stop for refuel and it took almost double the flight time.  So in summary not good.  In addition poor communication. Sent from my Verizon, Samsung Galaxy smartphone Get Outlook for Android

Everything was fabulous Sent from my iPad

Everything was great!  I have booked another flight for this Friday. Thanks Ed

Hope you are doing well.  I will try to ask my boss's wife for details about the flight- but they are definitely NOT happy about their original flight being cancelled at 5pm the night before they were supposed to depart.  It ended up working out to get them home from Mexico- but it was a 5 hour process on a friday night on their last day of vacation.  So- I am not sure they will use Jettly again in the future- as of now they say they will not. Just wanted to share how upset they were. Christa

How was the flight overall? GREAT How was the operator and pilot? NEILS WAS AMAZING & VERY ACCOMMODATING. Loved that we were able to request an hour later departure and got it! Did the aircraft meet your expectations? PRETTY MUCH How was the booking process and experience working with our flight success team and were there any areas we could improve? EXCELLENT! VERY THOROUGH & ON TOP OF EVERYTHING Would you recommend us to a friend? YES Do you plan to use Jettly in the future? YES, ALREADY BOOKED OUR NEXT FLIGHT

Flight was great, operator and pilot were excellent.  Of course I’d recommend.  As for future use, decision to book is at the ownership level.